Store policy

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How to care for bamboo products:

The best care is to use it every day.

Because it is a natural material the color and texture will gradually change over the years and the color will deepen.

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Basic storage method

Please keep it in a well ventilated place.
Avoid direct sunlight . 

Use a gentle brush or a towel and clean regularly to prevent dust from accumulating.

Cleaning

After use, if needed, wash by hand. wipe it off with a dry cloth and then ventilate it.
Please do not use a dishwasher. Basically, if you don't use detergent and you are worried about oily leftovers
please wash it with hot water or use a neutral detergent. please rinse and dry well.

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About mold

After use, if needed, wash by hand. wipe it off with a dry cloth and then ventilate it.
Please do not use a dishwasher. Basically, if you don't use detergent and you are worried about oily leftovers
please wash it with hot water or use a neutral detergent. please rinse and dry well.

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About insects

Bamboo being a natural material, contains water and sugar. and in rare cases it might get eaten by insects.
When this happens, a white powder comes out from a small hole. 

please purr hot water at over 60 degrees on that damaged part.
Please dry in a well-ventilated place.

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About returns

returns within one week from the product arrival at the costumer house. the shipping fee will be payed by the customer.

We will bear the responsibility for defective product replacement and incorrect delivery replacement.

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About repair's 

Available within 6 months from purchase.

it will be repaired basically free of charge, but the customer is responsible for both ways shipping fee.
Please contact us for repair requests and prices.

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About your order and waiting list

Thank you so much for ordering our hand made bamboo product. 

We are so happy and looking forward to making it for you.

 

Please note that it may take some time from ordering to delivery as the entire process is done manually by one person.

While doing bamboo weaving work we also Take care of our little hotel and do seasonal farming jobs.

If the time of delivery is important for you please contact us before ordering.

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store information

1170-4 Tamatori, Okabe-cho, Fujieda-shi, Shizuoka 421-1101 Japan
Yui valley, Daisuke and Hila 080-4300-0015

 

The store is open irregularly, so please contact us before you come.
Basically, please purchase through Base or shopify.